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How to get Started
What are the important setups that are required to be done on the portal to use it efficiently?
What is a freight tender and how does it work?
What is purpose of Supply offer & how does it work?
What is the purpose of Demand tender & how does it work?
What is purpose of Price Calculation & how does it work?
What is difference between Price calculator, sent/received offers, Demand/Supply and Negotiations?
See all 15 articles
Image/Document uploading Related
How do I upload or approve documents and add comments?
How and Where can I upload pictures of containers?
Where can I view and upload all my Sawmill Certificates
Where can I view and upload all my company photos
Managing your Profile
How do I change my profile details?
How do I change my logo?
How do I change my password
Why should I put my company, logistic and banking information on the platform?
Who can see my data?
I would like to increase security of my account, what options do I have?
How safe is my confidential information on the platform?
What is Two-Factor Authentication and how do I enable it
Timber exchange shows lots of data, Do I have to enter all of it?
How do I connect and collaborate with my colleagues?
How do I connect with my partners (customers/suppliers)?
Can I assign task to my staff members?
How does agent management and commissions work?
How does share deal work?
See all 9 articles
Settings , Setup and Support
What is purpose of Home Currency and Primary Sell Currency?
What is purpose of adding products in settings and how do I add them?
How do I contact TE for a clarification or issue?
On the vessel map are locations real time?
How do I add tracking for a shipment?
Where do I track my task/ activities?
What are active freight rates?
Who can Add Port Costs?
Can importer accounts Buy Freight or Tender Freight
Where can I get insight and analysis on my deals, partners or markets?
I would like to add news to the news section...
What is market summary page?
Is it possible to graph and analyse ocean freight prices?
Abbreviation List on Platform